May is Asian American and Pacific Islander (AAPI) Heritage Month, and it’s a great time to celebrate and honor your AAPI employees. In addition to fun and festivities at work, one way to help your employees feel seen and heard is to offer them quality benefits that fit their needs. Fortunately, there are some simple ways to let your AAPI employees know you have their back.
What hurdles do AAPI populations face when accessing dental care?
In general, racial and ethnic minorities can face extra difficulties when it comes to accessing oral health care in the United States. When it comes to AAPI populations, individuals’ time spent in the United States is the strongest predictor of whether or not they’ve recently visited the dentist. Native-born and long-time residents are more likely to visit the dentist than recent immigrants for three reasons:
- They’ve likely had more experience with the U.S. health care system. Outside the U.S., dental and medical are often both covered through the same insurance system and may even be available within a single medical center. New immigrants face a learning curve navigating the U.S. system.
- They’re likely more comfortable communicating in English. Language barriers can make it difficult to find dental insurance, understand coverage and communicate with a dentist.
- They’re likely wealthier than recent immigrants, so they have an easier time accessing and affording care. Wealth increases for immigrants of all races as the time they spend in the U.S. increases.
These may seem like issues that can only be solved by time, but dental insurance can help to address them. Dental insurance:
- Assists employees in understanding the care they need by making diagnostic and preventive care available at no cost or low-cost
- Reduces employees’ out-of-pocket costs with contracted rates at in-network dentists and cost sharing
- Helps to bridge language and experience gaps with written material in multiple languages and in-person interpretation
How can I support my AAPI employees?
When it comes to supporting AAPI employees, actions are more important than words. Offer resources that help them get the care they need and alert them to the existence of these resources. If employees are unfamiliar with insurance or dental care systems, they may not know what they need!
If you have a large population of AAPI employees with limited English proficiency, consider providing materials (such as benefits highlight sheets) in their native languages to help them understand their coverage. Delta Dental can provide translations of these essential documents for you to distribute. Just talk to your account manager.
What resources does Delta Dental offer to its AAPI members?
Language barriers can be a major impediment to effectively communicating with a dentist and getting needed care. Approximately 77% of AAPI families speak non-English languages at home. The most common AAPI languages in the United States are:
- Hindi and Urdu
Delta Dental offers resources and tools to all of its members that may be especially useful to your AAPI employees and their families, including:
- The Language Assistance Program (LAP). The LAP is a free service that employees can use to get professional interpretive services for their non-English needs. This includes phone assistance, written materials and more, including an in-person interpreter when given 72 hours’ notice.
- The Find a Dentist tool. Employees can use Delta Dental’s online directory to locate dentists who fit their specific needs. They can search by distance and specialty or search by languages spoken (such as Chinese or Tagalog) and accessibility features.
May is AAPI Heritage Month, but there’s no bad time for considering your employee’s dental care needs. Offering quality benefits like dental insurance is a great way to support the health of your AAPI employees, their families and everyone else on your staff, too.