Tag: Customer Service (page 1 of 2)

7 reasons why we love our customers

To celebrate Get to Know Your Customers Day, we asked our own employees to share what they love and appreciate about you. Thank you for letting us get to know your smiles!

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Capturing the voice of the customer

While keeping your enrollees’ smiles healthy is our top priority, we also want our dental plans to give them reasons to smile. So how do we do that? We listen, of course. It sounds simple, but with more than 35 million diverse enrollees, capturing their voice can be a bit, well … complicated. That’s why we created an entire team who’s devoted to listening — to what’s working and what’s not, to suggestions, to experiences and to the just plain weird (and wonderful).

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Customer service update from Delta Dental

We’re updating our interactive voice response (IVR) system to deliver quality service faster.

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Five dentists your enrollees won’t find in our networks

This Halloween season, we’re showing you what not to expect in our networks — and that dental visits might not be so scary after all. Here are some doctors enrollees won’t find in our networks.

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Have you had a service meeting lately?

Just like we encourage enrollees to keep their smiles healthy, we want to help your bottom line stay healthy too! That’s why we suggest our mid- and large-sized groups meet with us every year — virtually or face-to-face — to evaluate plan performance, review reports and address any questions.

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You’re more than a number

From receptionist to recruiter, and now a VP of Sales, Melissa Fullerton shares why she’s stayed with Delta Dental for 20+ years — and why you might want to stay with us too.

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Healthy holidays!

Wishing you and your enrollees bright smiles and your brightest holiday season yet.

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Pumpkin spice, autumn skies … and enrollee notices?

Go ahead — fall for your autumn favorites this season, but don’t fall behind on sharing this information with your enrollees.

When the leaves start changing, it’s a sign that open enrollment is just around the corner. This is a great time to educate new enrollees — and remind current enrollees — about their rights.

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Certified Ethical Hacker: Oxymoron or Information Security genius?

Third and final article in our Information Security series

Did you ever think you’d be thankful to read the term “hacker”? If not, we may have a new perspective for you. Meet Chad Greiner, Security Engineer III and Certified Ethical Hacker (CEH) in training, and see how he’s going the extra mile to protect your organization’s privacy.

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Information Security by the numbers

Spotlight on our Office of Compliance (OOC) team, and second article in our Information Security series.

We’ve done the math and found that preparation is better than reparation when it comes to securing private information. That’s why we prepare for security compromises as if they are imminent. In fact, we protect your private information in many different ways.

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