Benefits administrator blog from Delta Dental

Tag: teledentistry

5 ways Delta Dental is responding to the COVID-19 pandemic

Delta Dental is working to support our customers, dentists and local communities during the COVID-19 pandemic. Here are some of the ways we’re responding to this health and financial crisis.

1. Charitable giving to vital services

The Delta Dental Community Care Foundation has provided nearly $15 million this year to help nonprofits respond to the pandemic. These unrestricted grant funds have supported essential services, including dozens of dental and medical clinics serving low-income communities across our 15-state service area and the District of Columbia.

To help feed vulnerable communities during skyrocketing food insecurity, we’ve also contributed $2.5 million to food banks in Alabama, California, Delaware, Florida, Georgia, Louisiana, Maryland, Mississippi, Montana, Nevada, New York, Texas, Utah, West Virginia and the District of Columbia.

2. Dentist loan program

Partnering with Provide (formerly known as Lendeavor), Delta Dental has offered over $300 million in loan programs to provide economic relief for qualifying independent network dentists.

The loan program, which extends through the end of the year, covers cash flow relief as well as interest savings. It also includes loans that dentists can use to acquire, refinance, expand or equip a practice, as well as to acquire or refinance commercial real estate for a practice.

3. Relief for groups, individuals and brokers

We’ve offered various forms of premium relief to all lines of our business to help alleviate the financial strain of the pandemic on our individual customers and group clients. To provide further support, we’ve made adjustments to many of our contract policies to help clients weather the financial impact of the pandemic.

4. PPE and infection control reimbursement for dentists

The new costs of practicing during a pandemic have added to the financial strain on our network dentists. To help, Delta Dental launched a supplemental reimbursement program for network dentists.

The temporary program, which runs through the end of the year, is meant to help dentists adjust to the new conditions under COVID-19 as they plan for 2021. Under the program, network dentists receive an additional $10 per patient per qualifying service to help cover the costs of additional personal protective equipment and other infection control practices.

5. Teledentistry resources

Delta Dental has encouraged dentists and patients to consider teledentistry options for diagnostic and emergency dental services. Teledentistry, or virtual consultation via phone, text or video, offers a safe, convenient choice and can expand access to care for patients who might otherwise not see a dentist.

We’re offering discounts and free trials on HIPAA-compliant teledentistry services to Delta Dental dentists and are building partnerships with teledentistry companies to improve the experience for our customers and network dentists.

Teledentistry 101: the virtual office visit

As businesses, schools and organizations continue to adapt to COVID-19, dental offices are embracing new conferencing tools to deliver care safely.

As part of the reopening efforts, more dentists and their patients have turned to teledentistry, an emerging trend that has the power to reshape the industry as we know it. Approximately 25% of dentists reported using some form of virtual, limited evaluation of patients, according to an April COVID-19 economic tracking poll from the American Dental Association’s Health Policy Institute. In July, the HPI poll showed usage slipping to 12%, noting that larger group practices are more likely to use teledentistry than solo practices.

Dr. Nathan Suter, owner of a House, Missouri, dental practice and a consulting firm, Access Teledentistry, predicts teledentistry will become more mainstream. This is due to its multiple uses, such as when a dentist is traveling or if there is a schedule conflict.

For your employees, this is a valuable option in maintaining their oral health. As a primer on teledentistry, here are insights on its use and impact and how Delta Dental is supporting this advance in care.

What is teledentistry?

Teledentistry is when a dentist conducts a virtual consultation via phone, text or video to diagnose issues, offer care advice and determine if an in-person visit is necessary.

Teledentistry appointments can be synchronous, such as a video call where the dentist and patient are interacting with each other, or asynchronous, such as when the patient sends a description of his or her situation and a photo and waits for a reply.

What kind of equipment is needed for teledentistry appointments?

The equipment and software needed may vary based on dentists’ preferences and capabilities. Teledentistry may require nothing more than a phone or may require a smart device, computer or specialized app. Businesses now incorporate videoconferencing software for team meetings, and this can be used in dental consultations.

If dental offices have reopened, why is teledentistry relevant?

Dentist offices may be open, but that doesn’t mean that your employees won’t benefit from teledentistry solutions. Just as working from home has shown the value of video meetings and connecting with co-workers without being in person, employees may find teledentistry a useful option when seeking dental care.

In a public opinion survey, 70% of respondents indicated they would take a COVID-19 vaccine once it is available, and 12% are waiting for a vaccine to go back to the dentist, according to Sports and Leisure Research Group’s “Back to Normal Barometer” in July.

Whether your employees are eager or hesitant to return the dentist, teledentistry is the perfect tool for staying in touch, getting care and getting advice without going into the dentist’s office. The ADA has issued guidelines for teledentistry, specifying patient rights regarding this delivery of care.

What is Delta Dental doing with regards to teledentistry?

Delta Dental covers teledentistry appointments at the same benefit levels as diagnostic services to ensure that employees have coverage for their dental needs while staying safe from COVID-19. We’re encouraging dentists to use teledentistry for emergency diagnoses and non-emergency consultations.

What’s more, Delta Dental is looking into partnerships with teledentistry companies to improve the experience for both dentists and their patients.

How will teledentistry change the benefits industry?

Even as vaccines are distributed and control of the COVID-19 virus can be managed, your employees may expect teledentistry to be included as a standard part of any insurance plan (for example, Kaiser Permanente is launching plans with a heavy focus on telehealth). Employees may shy away from plans and dentists that can’t accommodate teledentistry. Those who live in remote areas may gain better access to professional care through teledentistry.

Dentists may incorporate teledentistry as a viable option in their scheduling so your employees can receive care when and how they need it.

Is teledentistry covered by Delta Dental plans?

Delta Dental covers teledentistry services as problem-focused exams. That means they fall into the category of diagnostic care, and are subject to the same rules and limitations (for example, diagnostic and preventive services are usually covered at no cost to the patient, but only a certain number of such appointments are covered each year).

With dental offices adapting to safety needs, you can encourage your employees to maintain their oral health. Teledentistry provides a vital option for them to manage their care through regular checkups and access to expert consultation.

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