Benefits administrator blog from Delta Dental

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New videos help explain Delta Dental’s online tools and networks

With a new series of educational videos, it’s easy to help your employees understand their plans. Whether your organization offers Delta Dental PPO™, DeltaCare® USA or both, you’ll find useful resources to explain Delta Dental’s networks and online tools.

Get to know Delta Dental’s online tools

Encourage your employees to sign up for an online account. This video walks employees through the robust online tools Delta Dental offers, including plan details, claim history, personalized cost estimates, the online dentist directory and a wealth of wellness resources.

What if your group’s plan doesn’t include the Cost Estimator? No worries. This shorter version of the same video touches on the same helpful features, minus the personalized cost estimate.

Understand the Delta Dental networks

A PPO plan offers savings, quality assurance and simplicity. Through this video, your employees will learn the advantages of this plan and the steps for finding a PPO dentist online.

Want to expand your employees’ options with the Delta Dental Premier® network? This video introduces both the PPO and Premier networks and explain how to search for both in our dentist directory.

If you offer a DeltaCare USA plan, help your employees understand how this prepaid plan works and show them how to select a primary care dentist.

Ensure accessibility

These videos were designed with accessibility in mind. While the vibrant visuals support the narration, all key messages are conveyed in the audio, which can also be accessed through closed captioning.

Share the videos with your employees

To share these videos on your website or intranet, just click on the videos to navigate to YouTube. Below the video you wish to share, click on Share > Embed. Then copy and paste the code into your webpage or intranet site.

5 dentists your enrollees won’t find in our networks

2‑minute read

At Delta Dental, we don’t lease any of our dental networks. In fact, our Professional Relations department specializes in developing close relationships with our providers to ensure quality care for your enrollees. This Halloween season, we’re showing you what not to expect in our networks — and that dental visits might not be so scary after all.

Mother and daughter carving pumpkin

 

Here are some doctors enrollees won’t find in our networks:

  1. Philip Sherman, Finding Nemo

Okay, so P. Sherman might not be your run-of-the-mill villain, but why would anyone want to visit a man who lets his niece torture adorable sea creatures? Plus, enrollees can find a credentialed network provider easier than getting “just keep swimming” stuck in their heads with our find a dentist tool.

  1. Stuart Price, The Hangover

While Stu seems like a stand-up guy, enrollees probably don’t want to look up from the chair and see a dentist with a missing tooth, a knot on his head and point-blank taser wounds on his neck. Ouch.

  1. Wilbur Wonka, Charlie and the Chocolate Factory

Unlike Willy Wonka’s father Wilbur, we don’t believe that “lollipops ought to be called cavities on a stick.” While our dentists want patients in great oral health, they don’t use scare tactics to achieve wellness. Instead, our dentists encourage regular preventive care and good oral hygiene to combat plaque and decay. (For wellness tips to share with enrollees, check out our SmileWay Wellness Program.)

  1. Orin Scrivello, Little Shop of Horrors

Arguably the most evil dentist character ever played, Orin is the exact opposite of what you’ll find in our networks. In fact, we have a whole team of dental consultants on staff dedicated to reviewing claims and preventing fraud, waste and abuse.

  1. Dr. Mindbender, G.I. Joe 

There’s no mind bending or brain scrambling here — thanks to our enrollee Online Services! Enrollees can log in at deltadentalins.com to view their benefits, check claims status and even look up average submitted fees for common services with our Fee Finder tool.

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New webpages designed to support you

Your job just got easier — at least that’s the goal of our new administrator web pages. We’ve redone the entire administrator section of our website to help make managing your plan and supporting your enrollees simple, fast and maybe even a little fun.

Some of the major changes include:

But don’t take our word for it — check out the pages for yourself. If you have any suggestions for additional improvements, please reach out to us. After all, these pages are meant to support you.

Ensure enrollees never leave their dental benefits behind

Whether your enrollees prefer a mobile-optimized site or a free app, they have two great ways to protect their smiles — wherever they go. Not only do our mobile web resources help enrollees manage their plan by putting the most popular features at their fingertips, but it can also mean less questions for you.1

Take a look at the highlights

Mobile-optimized site2 Free mobile app3
Find a dentist

X

X

View/present ID card

X

X

Check deductibles and maximums

X

X

See benefits and eligibility

X

X

Update preferences

X

Get treatment cost estimates

X

X

Assess oral health risk

X

With two mobile options to choose from, enrollees hold choice in their hands:

Download an app, or use the mobile-optimized site and save that memory space for the other things that keep them smiling. Share this flyer with enrollees to help them choose the best mobile resource for their needs. 

 

 

 

1 Mobile-optimized site provided through our enterprise, which includes Delta Dental of California, Delta Dental of Pennsylvania, Delta Dental of New York, Inc., Delta Dental Insurance Company and our affiliate companies. Mobile app provided through the Delta Dental Plans Association, a network of 39 Delta Dental companies of which our enterprise companies are members.

2 Available to Delta Dental PPOSM and Delta Dental Premier® enrollees only

3 Some features available to PPO and Premier enrollees only.

 

Pumpkin spice, autumn skies … and enrollee notices?

When the leaves start changing, it’s a sign that open enrollment is just around the corner. This is a great time to educate new enrollees — and remind current enrollees — about their rights.

Federal and state laws require groups to notify enrollees about enrollee rights and privacy practices.1 Don’t worry — we’ve made it easy for you to share. All of the notices are available on our website, where enrollees can view and download each document. Additionally, during open enrollment we provide groups with an enrollee flyer summarizing all of the notices.

Please share the notices with current enrollees annually, and with all new enrollees within 30 days of eligibility.

Not sure how to share? Here are some tips:

  • Post the notices on your company Intranet
  • Email employees a link to the notices
  • Place copies of the notices in common areas, or in the HR area
  • Include copies of the notices in your next company mailing

If enrollees have any questions about the notices, they can call 866–530-9675.

Now relax, and enjoy the season! And for more ways to have fun this fall, encourage enrollees to subscribe to Grin!, our free oral health e‑magazine.

 

1 Self-funded groups are not required share Delta Dental’s enrollee notices, and may opt to use their own notices; however, these notices cannot be in conflict with Delta Dental’s practices.

Certified Ethical Hacker: Oxymoron or Information Security genius?

We hope you’ve enjoyed reading our internal spotlight series on Delta Dental’s Information Security. (In case you missed any content, check out our article on employee training and compliance and our interview with Sitaram Inguva, Director of Information Security.)

Did you ever think you’d be thankful to read the term “hacker”? If not, we may have a new perspective for you. Meet Chad Greiner, Security Engineer III and Certified Ethical Hacker (CEH) in training, and see how he’s going the extra mile to protect your organization’s privacy.

 

Q: How long have you been with Delta Dental, and what other jobs have you held in your field?

A: I’ve been here for about six years. Before joining this team, I worked for a medical alert device company. I served as the main administrator for their entire IT operation.

Q: You’re training to become a CEH. Are there any other certifications you have or plan to earn?

A: Yes, I’m a Certified Information Systems Security Professional (CISSP). The CISSP seems sort of like a generalized job title, but it’s actually a comprehensive certification. To sit for the exam, you have to have about five years’ worth of work experience, be recommended by a fellow CISSP in good standing and re-certify every three years. The CEH is kind of an extension of the CISSP, except it focuses on strategies to help you think like a criminal — so you’re better armed to prevent a cyberattack.

Q: I think that makes sense. Sort of like an information security version of Criminal Minds. With that said, do you think the CEH is a controversial certification? 

A: We don’t view it as controversial within the security industry. My perspective is that any type of attack is a crime, so in any criminal field, you need to understand the people you’re trying to catch or obstruct to be effective at your job.

Q: That makes sense. How would you respond to criticism that the title “ethical hacker” is an oxymoron? 

A: In my mind, intent is what makes an action ethical or unethical. I’m not necessarily learning how to break things; instead, I’m learning how things can be broken to prevent breaches in security from occurring.

Q: What do you think is the most important aspect of your CEH training? 

A: Learning about what tools are out there has been extremely important. Early on in my career, there weren’t as many “hacking” opportunities readily available to experienced cybercriminals, let alone the average person. The way technology is evolving has made it easier to access private information — so it’s that much more important to learn every defense against cyberattacks that we can.

Q: Why do you think being a CEH is particularly valuable to an analyst within an organization like Delta Dental? 

A: Knowing what to protect against — knowing what avenues people can take in an attack — is critical. It’s really the first and most important step in securing private information. Our clients can have confidence in knowing that, with a CEH, we’re able to get into a criminal’s mindset and get a step ahead of them.

Q: Absolutely. Okay, this is the most important question of all. If you could choose any superhero to compare your work to, who would you choose and why?

A: I can honestly say I’ve never thought about this […] I’d have to say Captain America, since he has the shield and I really see myself as shielding our organization and our clients from people and scenarios that could jeopardize everyone’s privacy.

 

Thanks for reading our series on Information Security! Stay tuned for more client news and insights from Delta Dental. 

 

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