Benefits administrator blog from Delta Dental

Tag: website

Accessibility — more than just a buzzword

When most people think of accessibility, they may think of wheelchair ramps and designated parking spaces. But when it comes to ensuring high-quality care for your employees, accessibility is about more than the physical world. Accessibility extends into digital spaces and into the interactions that people have in their day-to-day lives. Let’s take a look at the ways accessibility can be an important part of dental insurance and what it means for your employees.

What is accessibility?

Accessibility is about making an experience available to the widest group of people, including those with physical or cognitive disabilities. That can include:

  • Using alternate text in images so that screen readers can describe them to users who are blind
  • Providing transcripts of videos for users who are deaf
  • Designing websites simply for users who have cognitive disabilities

What this means for your employees is simple: when your employees visit Delta Dental’s website or need to call customer service, their questions will be answered and their needs will be met, no matter their abilities.

Why does accessibility matter?

[Accessibility] improves people’s lives. And how often do you get a chance in your job to dramatically improve other people’s lives by just doing your work a little better?

Steve Krug, user experience professional

There are legal reasons to make accessibility a priority. Under laws such as the Rehabilitation Act of 1973 and the Patient Protection and Affordable Care Act of 2010, it is illegal to have federal electronic and information technology inaccessible to people with disabilities or to discriminate on the basis of disability.

But accessibility is about more than just avoiding a lawsuit. Accessibility is about inclusivity for all of your employees, no matter their needs. With just a little effort, impediments like being unable to hear a video or read a website can be overcome, and more people will be able to access the quality care that they deserve.

Additionally, designing websites and implementing customer service practices that make life easier for those with disabilities often makes life easier for everyone. Regardless of their abilities, everyone appreciates simple and intuitive designs and being able to change settings to their personal preferences when it comes to interacting with websites and customer service platforms.

What is Delta Dental doing to advance accessibility?

At Delta Dental, we are committed to ensuring the accessibility of our products and services for everyone. We are committed to providing a platform that goes beyond mere compliance and seeks to provide a more meaningful experience for our customers with diverse backgrounds, abilities and perceptions. Our website and other products comply with the Web Content Accessibility Guidelines (WCAG) 2.1 levels A/AA, section 508 of the Rehabilitation Act and the 21st Century Communications and Video Accessibility Act (CVAA), in addition to other local governing laws. For more information, see our accessibility statement.

In real terms, that means supporting the web browsers your employees might use, including Chrome, Edge, Safari and Firefox in desktop and mobile web views, as well as assistive technology including, but not limited to, screen readers and magnifiers on various platforms. We also provide services for non-English speaking employees through the Language Assistance Program (LAP). Through LAP, your employees can request documents in accessible formats, like Braille, and have on-site American Sign Language interpreters accompany them during dental visits. To take advantage of these services, including instructions on requesting an on-site interpreter, your employees can visit our language assistance page or call customer service.

Accessibility is about more than just checking boxes and meeting requirements. It’s really about providing a high quality experience for everyone. We’re proud to join you in bringing all of your employees great dental care.

New videos help explain Delta Dental’s online tools and networks

With a new series of educational videos, it’s easy to help your employees understand their plans. Whether your organization offers Delta Dental PPO™, DeltaCare® USA or both, you’ll find useful resources to explain Delta Dental’s networks and online tools.

Get to know Delta Dental’s online tools

Encourage your employees to sign up for an online account. This video walks employees through the robust online tools Delta Dental offers, including plan details, claim history, personalized cost estimates, the online dentist directory and a wealth of wellness resources.

What if your group’s plan doesn’t include the Cost Estimator? No worries. This shorter version of the same video touches on the same helpful features, minus the personalized cost estimate.

Understand the Delta Dental networks

A PPO plan offers savings, quality assurance and simplicity. Through this video, your employees will learn the advantages of this plan and the steps for finding a PPO dentist online.

Want to expand your employees’ options with the Delta Dental Premier® network? This video introduces both the PPO and Premier networks and explain how to search for both in our dentist directory.

If you offer a DeltaCare USA plan, help your employees understand how this prepaid plan works and show them how to select a primary care dentist.

Ensure accessibility

These videos were designed with accessibility in mind. While the vibrant visuals support the narration, all key messages are conveyed in the audio, which can also be accessed through closed captioning.

Share the videos with your employees

To share these videos on your website or intranet, just click on the videos to navigate to YouTube. Below the video you wish to share, click on Share > Embed. Then copy and paste the code into your webpage or intranet site.

New webpages designed to support you

Your job just got easier — at least that’s the goal of our new administrator web pages. We’ve redone the entire administrator section of our website to help make managing your plan and supporting your enrollees simple, fast and maybe even a little fun.

Some of the major changes include:

But don’t take our word for it — check out the pages for yourself. If you have any suggestions for additional improvements, please reach out to us. After all, these pages are meant to support you.

Ensure enrollees never leave their dental benefits behind

Whether your enrollees prefer a mobile-optimized site or a free app, they have two great ways to protect their smiles — wherever they go. Not only do our mobile web resources help enrollees manage their plan by putting the most popular features at their fingertips, but it can also mean less questions for you.1

Take a look at the highlights

Mobile-optimized site2 Free mobile app3
Find a dentist

X

X

View/present ID card

X

X

Check deductibles and maximums

X

X

See benefits and eligibility

X

X

Update preferences

X

Get treatment cost estimates

X

X

Assess oral health risk

X

With two mobile options to choose from, enrollees hold choice in their hands:

Download an app, or use the mobile-optimized site and save that memory space for the other things that keep them smiling. Share this flyer with enrollees to help them choose the best mobile resource for their needs. 

 

 

 

1 Mobile-optimized site provided through our enterprise, which includes Delta Dental of California, Delta Dental of Pennsylvania, Delta Dental of New York, Inc., Delta Dental Insurance Company and our affiliate companies. Mobile app provided through the Delta Dental Plans Association, a network of 39 Delta Dental companies of which our enterprise companies are members.

2 Available to Delta Dental PPOSM and Delta Dental Premier® enrollees only

3 Some features available to PPO and Premier enrollees only.

 

One phish, two phish

Protected Health Information (PHI) is more valuable than credit cards on the internet. Meet the team protecting your PHI. 

Last year, cybersecurity experts determined that PHI is especially attractive in criminal circles because it can be more useful in identify theft.

Have you ever wondered what Delta Dental is doing to protect you and your employees from a data leak or cyberattack? If you have, Sitaram Inguva — our director of Information Security — has some answers for you.

 

onephishtwophish

Q: How long have you been with Delta Dental? 

A: I have been at Delta Dental for three years now, but the majority of my experience is in financial security. I have held positions at American Express, IBM and Cubic.

Q: Now that you’ve been in the health care sector, would you say that the stakes are higher with PHI than with average consumer information?

A: All matters of information security are serious, but PHI is quite attractive on the internet, and data breaches can be very expensive. A recent study1 shows that a single compromised health record can cost a company more than $200 in reparation (per enrollee). For these reasons, we use world-class cybersecurity technology to prevent such compromises from happening.

Q: What causes a data breach? 

A: A data breach can take many forms, the most obvious form being external hacking attempts by cyber criminals. However, they also happen due to technology gaps, human error and a lack of awareness. At Delta Dental, we of course use best-in-class technologies to protect information, but our most valuable line of defense is employee training and awareness. Apart from data encryption, current software upgrades and patches, our greatest priority is ensuring that our people are trained and up-to-date on best practices in information security.

Q: Are there any specific challenges you face in your job? 

A: One challenge we face is striking a balance between convenience and security. As technology continues to evolve, and people rely more on mobile devices, we have to develop controls and safeguards alongside it. We want to offer our clients an excellent customer experience while also ensuring their private information is secure.

Q: Do you or your team have any information security super powers? 

A: Our security team is comprised of very talented and highly trained professionals, many of whom have industry-leading certifications including Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA). These certifications are backed by years of information security work experience in health care, banking and government agencies.

Q: Is there anything else you want to share with our clients? 

A: I have a few quick tips, plus an interesting resource to pass along.

  1. Make employee training a priority in protecting your own company’s records and any private information.
  2. Beware of phishing scams, hoaxes and urban legends. If it sounds too good to be true, it probably is. Always check a company’s known web address if you receive a suspicious email.
  3. Be aware of vulnerabilities like mobile devices — especially if children have access to them. Check out this project on staying safe online for some useful tips to pass on to your employees.

Thanks for reading, and stay tuned for more information on our IT security efforts!

 

1 2015 Cost of a Data Breach: United States, Ponemon Institute, May 2015

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