2-minute read

Waking up earlier, working out regularly, cutting out sugar … sometimes starting our New Year’s resolutions can be a bit, well, painful. Here’s some good news — we’ve got resolutions to make managing your Delta Dental benefits even easier. Check out our top tips to ring in the new benefits year right.

(1) Arm yourself and your team with the right tools. 

Need to make real-time updates to your plan? With Delta Dental’s Eligibility Management Application (EMA) and Online Billing Reconciliation (OBR) tools, you can do exactly that. 1

EMA gives you the power to add or remove enrollees from a plan, update personal information, modify effective dates and more! With OBR, you can make payments and track and reconcile invoices all in the same secure place.

New year tip: Send your account manager a list of everyone on your benefits team who needs administrator access to OBR and EMA this year, so the right people are set up to use the tools from the get-go.

(2) Set the facts straight about ID cards.

Remind enrollees they do not need an ID card to receive dental care. They can simply give the dental office a bit of personal information and they’re all set.

New year tip: We get it — some of us still like physical proof of coverage. If that’s the case, your enrollees can present ID cards from a mobile device by logging in to Online Services or downloading the Delta Dental app (provided by the Delta Dental Plans Association). ID cards can also be printed via Online Services if enrollees prefer (or you can print them for enrollees in EMA).

(3) Share (and reshare) your benefits basics.

While you may be an expert on the dental benefits your group offers, sometimes your enrollees need a reminder.

New year tip: Save yourself time answering common enrollee questions throughout the year by reviewing these topics with enrollees now.

  • Plan type: Be sure enrollees know whether they have a Delta Dental PPOTM or DeltaCare® USA (our copay option) plan. Encourage them to check out their plan Policy to learn how their plan type works.
  • Finding a network dentist: The quickest way to find a dentist is online, using the Find a Dentist tool. Enrollees can find a network provider by plan type, location and specialty. We’ve even added Yelp ratings to help guide enrollees.
  • Annual deductibles and maximums: If your enrollees have Delta Dental PPO, the plan likely includes annual deductibles and maximums. Point enrollees to their plan Policy for the specific details. (Frequently, deductibles are waived for diagnostic and preventive care!)  

For more tips and dental insights for benefits administrators, human resources professionals and businesses, subscribe to Word of Mouth.

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OBR and EMA may be unavailable for some groups, including small business plans, which are managed by a team of service experts at one of our third-party administrators (TPAs). Each TPA offers their own suite of online tools and services.