In a year like 2021, it’s easy to lose track of the updates that help your employees make the most of their Delta Dental plans. From telehealth to online resources, here are eight ways Delta Dental made it easier than ever for your employees to maintain a healthy smile.
1. Teledentistry lets employees use their benefits outside of the dentist office
In 2021, Delta Dental launched not just one but two teledentistry initiatives. Available under Delta Dental PPO™ and Delta Dental Premier® plans, Toothpic and Delta Dental – Virtual Consult let members use their existing diagnostic and preventive benefits to see Delta Dental dentists remotely at no cost.
Toothpic is perfect for members who just need a quick check-in, and Virtual Consult is great for members with more serious concerns that may require a prescription for treatment.
2. New videos make understanding networks and plans easier
The world of insurance can be difficult for people to navigate. As a benefits administrator, you know the value of clear and easy-to-understand communication. That’s why we’ve put together videos that you can share with employees to help them understand the online tools and resources available to them and the differences between the plans we offer.
3. The Delta Dental Mobile App is getting more features and more user friendly
Delta Dental is relaunching the Delta Dental Mobile App for 2022. The new app is faster and more stable and offers useful features such as member ID cards, dentist directory and a cost estimator. It will also be available on both Android and iOS. The old version of the app will be unavailable starting December 20.
4. Delta Dental and VSP are partnering up for paired vision and dental
This year, Delta Dental partnered with VSP to offer vision coverage to Small Business Program (SBP) groups. This coverage is structured in the same tiers as regular SBP coverage, so it’s easy to understand what kind of options are available. If you’re an SBP group and you want vision coverage, you can now get it in one convenient invoice paired with your dental coverage.
5. New open enrollment resources are available
This past open enrollment season brought multiple new features to help employees understand and make the most of their coverage options. In addition to the videos and teledentistry tools already covered, these resources include a new focus on “virtual” booths for open enrollment periods conducted remotely, quality ratings for dentists and refreshed website and customer service experiences. Speaking of quality ratings…
6. DentaQual ratings help employees find dentists they’ll love
This year, Delta Dental added DentaQual ratings to our dentist directory. Your employees can use DentaQual ratings to compare dentists based on objective measurements such as procedures success rate, value and patient retention. These ratings offer a simple and transparent solution to the problem of finding a great dentist.
7. Customer service gets reimagined
After two years of development, design and implementation, we rolled out our new customer service initiative, CX Reimagined. CX Reimagined brought an emphasis on soft skills, like empathy, active listening and de-escalation. Since we rolled out the CX Reimagined initiative, more members than ever before have told us that they’re satisfied with their service and that they’d recommend Delta Dental’s customer service to others. That means that you can feel confident in the quality of customer service Delta Dental provides your employees.
8. Delta Dental’s NCQA Credentialing Accreditation was renewed
Delta Dental Insurance Company’s NCQA Credentialing Accreditation was renewed through March 2024.
“Achieving NCQA Credentialing Accreditation demonstrates that Delta Dental Insurance Company has the systems, process and personnel in place to conduct credentialing in accordance with the strictest quality standards,” said Margaret E. O’Kane, president of the National Committee for Quality Assurance (NCQA).
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA’s Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement.
These major updates from 2021 help make Delta Dental plans a choice that will help your employees maintain their oral health and lead to better attendance for your business. We’re proud to be your partners in keeping your employees happy and healthy. Together we shine, and we’ll see you in 2022!