Benefits administrator blog from Delta Dental

Tag: dental (Page 1 of 4)

Thanks for brightening our year

Wishing you and your enrollees your healthiest, happiest holiday season yet.

While your enrollees’ smiles are our top priority, it’s your support that keeps us smiling in return. We’re so grateful for clients like you who make our entire year merry and bright!

We hope you’ve enjoyed reading Word of Mouth in 2018, and we can’t wait to bring you even more engaging content next year. Remember, this blog is for you – so we’d love your suggestions on topics you’d like to hear more about. And if you’re not already, be sure to subscribe to Word of Mouth so you never miss out on helpful articles, tips and industry news.

Cheers to the New Year! We’re looking forward to serving you in 2019.

Tackling orthodontics

With football season just around the corner, it seems fitting to tackle a popular, yet often misunderstood topic — orthodontics. If you’re offering your employees orthodontic coverage, make sure you’re up to speed on your dental benefits game.

If you don’t already offer orthodontic benefits, you might consider coverage at renewal, as it can be an attractive benefit if you’re trying to build or retain your workforce. A recent study shows that 88% of employees take “better health, dental and vision insurance” into consideration when choosing a job.

The Xs and Os

Generally, here’s what our plans cover*:

  • Pre-orthodontic treatment visit
  • Pre- and post-treatment records
  • Extractions for orthodontics
  • Orthodontic treatment
  • Retention

The MVP

Our copay orthodontics game is strong! Compared to typical copay products (similar to DHMOs), DeltaCare® USA is leading the league, with features like:

  • A variety of treatment levels — interceptive orthodontics for children, limited orthodontics for children and adults, and comprehensive orthodontics for children and adults*
  • A unique orthodontic takeover provision that allows enrollees to continue active treatment with their current orthodontist — even if the provider is not in our DeltaCare USA network
  • Extractions for orthodontic treatment that could save enrollees hundreds of dollars out-of-pocket

If you currently offer orthodontic coverage, review the playbooks for Delta Dental PPOTM and DeltaCare USA plans and pass them on to your employees. For specifics, you can review your group contract and enrollees should log in to Online Services (or review their plan booklet) to confirm coverage.

 For more news and dental insights for benefits administrators, human resources professionals and businesses, subscribe to Word of Mouth.

Are you a broker, agent or consultant? Subscribe to Insider Update, our newsletter for benefits producers.

 

* Your benefits may differ from the general information provided here. Review your group contract for specific details regarding coverage under your plan.

Life hack: 3 ways to make cyber security a priority

Did you know January 28 is Data Privacy Day? If so, you’re an information security rock star! If not, no worries — we’ve got you covered with some quick tips to bring you up to cyber speed.

Woman using laptop

We’re no stranger to exploring information security — from awareness and compliance to prevention, we’re constantly adapting to an evolving cyber landscape. Here are some ways your business can make data protection a priority, too:

  1. Know the impact

As evidenced in the wake of recent data breaches, people aren’t happy when their personal data is exposed in cyber attacks. But did you know that 76% of consumers say they’d abandon a company that experiences multiple breaches?

  1. Make compliance cultural

Studies have proven that having a dedicated incident response team in the occasion of a breach can significantly lower the financial impact on an organization. But take it one step further! Share your organization’s prioritization of data privacy with all of your employees — because the more they care, the more likely they are to take care.

  1. Do the math

If you’re not sure how your organization stacks up against cyber threats, try plugging some information into this Cost of a Data Breach calculator, provided by IBM and Ponemon Institute.

The calculator takes your organization’s location, industry and security measures into account to a deliver an estimated impact to your bottom line in the event of a threat. Take special note of how some factors, like participation in threat sharing and employee training, can actually lower your estimated costs.

Join the #DataPrivacyDay conversation on LinkedIn and Twitter, and subscribe to our newsletter for more industry news from Delta Dental.

Customer service update from Delta Dental

We’re updating our IVR system to provide better service

We’re updating our interactive voice response (IVR) system to deliver quality service faster.

Callers can expect improved call routing and easier navigation, plus our new system will automatically route callers through the system (no matter which number they dial) based on their unique member ID. For instance, if an enrollee calls the number for a product they are not enrolled under, the system will re-route them to the correct queue.

As we deploy this new system, our current phone system will still be in place as a backup to support a seamless transition.

As an Enterprise, our focus is on continuously improving overall customer experience, and this is just one way we’re working to make your experience with Delta Dental even better.

New, stronger evidence to support gum disease and heart disease correlation

The dental industry has been aware of the correlation between periodontal disease and a range of overall health issues for years, but there is new, more significant evidence to support the correlation between oral bacteria and heart disease.

A recent study found association between the virulence genes of several bacterial species that cause periodontal disease to atherosclerosis (plaque buildup in the arteries). Virulence genes are what make bacteria effective — in part by allowing bacteria to attach to healthy cells.

For the study, researchers took plaque samples from 65 patients with heart disease from plaque buildup in the arteries and from periodontal pockets, and concluded that the results “strongly correlate periodontal bacterial co-occurrence and periodontal bacterial adhesion factor to atherosclerosis.” This means that the presence of oral bacteria, and the bacteria’s ability to attach to cells, coincides with a higher risk ratio of atherosclerosis.

Previous research studied only the presence of oral bacteria in heart disease patients, but advancements in technology allowed researchers to study the virulence genes of several bacteria species to draw a stronger correlation.

This new evidence does not prove that the oral bacteria is causal, but it does raise more concern for the implications of gum disease — and highlights the importance of monitoring and improving oral health.

Want to learn more about gum disease or other oral health topics? Visit the Oral Health section of deltadentalins.com and encourage your employees to take our gum disease risk quiz.

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